Here's a good list from some CRM staff in South Africa who had a crisis recently. Here's their list of what they learned by being on the receiving end of people's care when they were needy.
1. Small acts of kindness make a big difference – A hug, a cup of tea, an offer to help, a listening ear, a phone call, a meal provided, a few simple words of care and concern or a shoulder to cry on, can speak volumes to those who are hurting.
2. Power in your presence – Whether it’s coming over just to be with us, or stopping by to see how things are going, there is tremendous power in the presence of those who truly care.
3. Words of understanding – It’s amazing what a little understanding will do for the human heart. We received much comfort from the three simple words “I’m so sorry.” Identification with the pain of others is like a healing balm for the heart.
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